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Customer Support Engineer

Posted On: Friday, 5th January 2018
Category: Engineering
Department: Customer Support
Location: Hyderabad
Pay Rate: 4,00,000 - 5,00,000
Duration: 3 - 5 Years

Job Description:

Primary customer contact through verbal and/or written methods.

Handle faxed, emailed, and verbal order entry with a high level of accuracy and efficiency.

Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale.

Develop thorough knowledge of customers, including their products, (customer drawings, as applicable) personnel, buying habits, their degree of importance, customer classification and other considerations. 

Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about Berg and Highfield customers.

Expediently handle matters of complaints, returns, credit, shipment tracing to customer's satisfaction.

Maintain quote and order schedule awareness with data provided.

Keep current on product design changes, customer and representative reassignments.

Provide and maintain a set of necessary work reference material. Strive for continued improvement of departmental procedures and processes.

Maintain strong and cordial relations with co-workers, interfacing with Engineering, Marketing, Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries. Willing to work in a team environment and volunteer to help other team members with workloads, when necessary. 

Preferred Skills:

Diploma or Degree Mechanical or related field with Min 3 to 5 years’ customer service experience in manufacturing environment specifically multi location manufacturing MNC.

Good verbal and written communication skills. 

Good analytical skills for problem solving. 

Mechanical and technical aptitude a must. 

Ability to read blue prints, drawings with attention to details

Ability to manage several tasks/projects simultaneously 

Level of confidentiality and professionalism 

Efficient with MS Office 

Strong Organizational and time management skills 

General knowledge and understanding of 5s, Lean Manufacturing, Quality & ISO 9001, preferred 

Power Transmission customer handling and technical experience preferred

SAP Experience mandatory. Prior experience in Salesforce preferred 

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